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Share your Opinion & we'll Donate £2 to Grace House Children's Hospice

To celebrate our partnership with independent review service Trustpilot, we're donating £2 to Grace House for every review we receive.

Share your Opinion & we'll Donate £2 to Grace House Children's Hospice


We're dedicated to maintaining the highest level of customer service, and to help achieve this, we've partnered with Independent Review Service Trustpilot to help us gather reviews.

To celebrate our partnership with Trustpilot, we're donating £2 to Grace House.

Click here to rate us on Trustpilot

If you don't have an Order ID, please just enter 'Grace'.

Customer opinions really matter to us, and our potential customers. If you've experienced any problems, we'd really appreciate a chance to put things right. Our technical support team can be contacted on 03333 441 441.

As a thank you for leaving a review- good or bad- we'll donate £2 to Grace House Children's Hospice for each review we receive.

The Usomo Team

Grace House is a UK registered charity providing support for terminally ill children and their families. For more information, please visit


Using your included features

A brief overview of the features included with Usomo business VoIP.

Using your included features

Messaging While Routing

Your Usomo pay monthly business VoIP package doesn't just include a number and handset. Each order includes a range of additional features as standard

Our most popular feature is Call Recording. Once you select to activate this within your account, your inbound and outbound calls will be recorded and added to a fully searchable database for 1 year.

Activating IVR allows you to provide customers with an unlimited list of menus to ensure that they reach the correct department, or just to make your business appear more professional and bigger.

If you need assistance using any of the features included with your account, please don't hesitate to drop us an email, or call our technical support on 03333441441


Usomo in the Telegraph

Read our recent article as featured in the Telegraph Business Technology Magazine

Usomo in the Telegraph


In Focus: Calling Through the Internet

In the modern, competitive climate, many businesses are converting to VoIP (voice over internet protocol) to help them reduce cost while increasing capability and flexibility. VoIP is a good choice for SME’s and corporates alike, providing rich features and enabling new ways of operating.

Despite the obvious advantages, many haven’t adopted VoIP and hesitate when faced with making the jump. The most common reasons for delaying adoption are risk, complexity and the expected quality of calls.

At Usomo, we’re trying to address some of the perceived challenges by packaging our services into a single monthly cost per handset, with inclusive minutes, no capital investment and a 30-day commitment-free trial. We’re confident in our service and technology, and the trial period offers peace of mind for our customers.

The service model we’ve chosen is similar to the way UK mobile networks operate – with a few key differences. Unlike the retail mobile market, we provide a fully managed service so, if a device fails, we replace it next business day – regardless of the manufacturer’s warranty period. As a cloud- based provider we are more focused on delivering features within our service, rather than relying on handset capability – so features such as call recording, time of day routing, call menus and queuing are all delivered within our core platform.

We’re passionate about changing the way the market operates for VoIP and, although our model is unique in the marketplace today, we believe we’re leading where our competition will inevitably follow.


Usomo launch new way to use VoIP

Explore how Usomo's new product can help you do better business.

Usomo launch new way to use VoIP

Usomo Small Logo

New way of using VoIP

As a cloud based communications provider, Usomo offer a completely unique way of purchasing a VoIP telephone system. We believe that companies of all sizes should be able to experience the simplicity and reliability of a VoIP service using a range of feature-rich phones. Our innovative business model provides customers with the latest phones available on a single monthly contract. Each desk phone has a choice of tariffs and is preconfigured for ease of use and installation.

We understand the importance of securing a phone system that adapts as your business grows whilst providing you with the tools to reduce communication costs. At Usomo however, we believe that VoIP has far more benefits that ensure you maintain a professional image whilst ensuring your customer's high expectations are met.

Features and Packages

In order to address some of the perceived challenges associated with VoIP, we have packaged our services into a single monthly cost per service with inclusive minutes and a choice of free handsets, with the ability to upgrade. There are three call tariffs, each for 18 months. Once you've chosen a tariff and a handset you can assign a number to the phone or transfer your existing number across to us – removing the inconvenience of changing area codes should your business move premises.

All phones are shipped preconfigured with the selected number and correct settings so that set-up is as straightforward as possible, reducing the possibility of compatibility or installation issues.

One particular advantage of a VoIP system is the ability to work remotely and forward calls directly from your VoIP desk phone onto a second device or mobile phone. This gives you the capability to answer calls regardless of where you are, or set-up an office in an alternative location.

All Usomo customers have access to the extensive range of platform features, including; Call Recording, IVR Menus, Time of Day Routing and Call Queuing.

Service and Security

Our innovative business model utilises the simplicity of a single monthly payment whilst offering customers the security of a fully managed service. This means if there is a fault or a device fails then we will replace it the next business day, regardless of the manufacturer's warranty period.

Each handset comes with a 30 day commitment-free trial so that it is possible to test the service without any risk. If for any reason the service isn't quite right for a particular business, the device can simply be returned with no further obligation. Such a guarantee therefore protects our customers and makes our service as user-friendly and convenient as possible.


As a cloud based provider, our emphasis is still on delivering the best possible features within our core platform. While we offer an excellent range of VoIP phones, we believe that the power of VoIP lies in the ability to control and customise your service as your business grows and adapts. As a result, the service we provide is constantly evolving and all developments are implemented so they are available to our customers as quickly as possible.


How can VoIP help you embrace flexible working?

With new employment legislation giving employees the right to request flexible working, we look at how VoIP can help your business in such circumstances.

How can VoIP help you embrace flexible working?

How can VoIP help you embrace flexible working?

Under new employment legislation workers have the right to request more flexibility in the way they work, which could increase the amount of people spending days working from home.

Flexible business workingWorking from home has already become commonplace for many of us, due to already having the tools and capabilities required to do your job – usually no more than a laptop and a phone – at home.

Small to medium sized businesses could reap the benefits of granting workers more flexibility, with employees being more motivated, committed and generally happier being citied among the possible benefits.

So if you're a business, how can VoIP ensure your employees remain connected with each other and the business in such circumstances?

No such thing as a fixed location

With VoIP there is no such thing as a fixed location. Once it has been set up, a phone can be moved to any location providing that location has an internet connection, and start receiving calls again once it's plugged in.

So if someone spends a large percentage of their day on the phone talking to customers, this needn't be affected by working from home. All they need do is unplug their phone and take it home with them and they will be able to carry out their duties as normal.

Simple call forwarding and routing

Why limit an incoming call to just one location? With a VoIP system you can easily set an incoming call to ring on multiple destinations at the same time, so if you have employees at work and home simultaneously, you might choose this so whoever is most ready to take a call can answer it first.

Alternatively you may want a call to ring on a particular number first, before ringing on another number if the call is not answered after a certain amount of seconds – this helps to reduce the chances of a call going completely unanswered.

You can even set incoming calls to ring on external landline or mobile numbers, meaning you aren't just limited to forwarding calls to a VoIP phone.

Mini telephone conferencing

If something vitally important comes up where you need to speak to more than one person, sometimes a group email is simply not urgent enough or practical enough to hold a meeting over. This is where 3-way calling can come to your rescue.

With this you are able to hold a mini telephone conference with two other parties, saving you the inconvenience of having to call one person before hanging up and calling the other; enabling the three of you to exchange ideas between each other quickly and efficiently without having to make multiple phone calls or relying on people checking their emails.